Collections, Refunds and Delivery Information
Please read these Terms and Conditions carefully before using our services. Out and About Campers Ltd (“we,” “us,” “our”) is a professional business, and these terms exist to protect both you (the customer) and us. While we have a friendly, trustworthy, and fair team, and will always use discretion when applying these terms, it is important to set out clear expectations.
Definitions
· “You/Your” – The customer entering this agreement.
· “We/Us” – Out and About Campers Ltd.
· “Conversion” – Includes a full conversion, part conversion, or any small works carried out on a vehicle by Out and About Campers Ltd.
· “Vehicle Sourcing” – The process of Out and About Campers Ltd sourcing a vehicle for you, based on a specification you provide.
· “Build process” – The entire process from initial enquiry through to the collection of your vehicle.
· “In writing” – Any recorded written communication between you and Out and About Campers Ltd, including emails, letters, notes, or memos.
· “Representative of Out and About Campers Ltd” – Any staff member employed by Out and About Campers Ltd at the time of signing this agreement.
1. Payment Terms, Refunds and Prices
1.1 A non-refundable deposit is required to secure a build start date. The deposit amount will be agreed in writing.
1.2 A non-refundable parts deposit of £11,000 for Alpine conversions, £15,000 for Fuji or Summit conversions is required no later than four (4) weeks before the scheduled build start date. This deposit enables us to allocate stock specifically to your build. Failure to pay the parts deposit by the required deadline may result in your build being delayed or cancelled. 1.3 The remaining balance must be settled when the van is finished, regardless of the agreed handover date. Vehicles should be collected within 7 days of completion or storage fees may apply. 1.4 The vehicle will only be released once the final payment has been made. 1.5 If additional works, products, or services are added after a deposit has been paid, an additional deposit may be required. This is at our discretion. If no additional deposit is requested, the cost will be added to the final invoice. 1.6 You may request a change to your build start date within a reasonable time. This is subject to availability and does not result in the loss of your deposit. 1.7 Quotes are valid for 30 days. 1.8 Our preferred method of payment is bank transfer.
1.9 We do not accept returns or refunds on conversions or stock vehicles. If a fault is present at the time of purchase, we reserve the right to fix the issue.
1.10 Any modifications made to your sales order within 2 weeks of your scheduled build start date will be at the discretion of Out and About Campers and may incur additional costs.
2. Unexpected Costs and Delays
2.1 Any completion timeframe given is an estimate only. A confirmed handover date will only be provided once the campervan is completed and has passed final inspections. 2.2 We reserve the right to adjust prices in the event of external factors beyond our control, including but not limited to: exchange rate fluctuations, new or increased trade tariffs, or changes in shipping costs. 2.3 If a specific part is unavailable, a suitable alternative may be purchased. This may incur additional costs. 2.4 For brand-new vehicles purchased through us, please note that estimated delivery dates are approximate. Also see 2.2.
2.5 Build completion dates are estimates and subject to delays. Please do not book or pay for trips based on any estimated delivery time we give. Out and About Campers Ltd is not liable for costs incurred due to cancelled trips.
3. General Terms
3.1 This agreement becomes legally binding upon either: (a) signature (physical or electronic) by both you and a representative of Out and About Campers Ltd, or (b) payment of the deposit. 3.2 We reserve the right to use photographs taken of your vehicle during the build process for marketing and training purposes. 3.3 We recommend an overnight stay in your new campervan to familiarise yourself with its features. If any questions or issues arise, we can assist you before your first major trip. 3.4 Your vehicle is handled with care at all times. Full insurance cover is in place while it is on our premises. 3.5 If you cancel your booking, you are liable for any costs incurred by Out and About Campers Ltd, including loss of earnings.
3.6 All personal items should be removed before leaving your van. Out and About Campers will not be responsible for loss/damage to items left inside.
4. Warranties
4.1 A 12-month warranty is provided for all conversion works carried out by Out and About Campers Ltd. This may be extended for a further 12 months following a successful inspection at our premises. Any out-of-warranty works identified must be rectified before the extension is granted. 4.2 All warranty work must be booked in advance. We will endeavour to accommodate warranty work within a reasonable timeframe. 4.3 For appliances covered by a manufacturer’s warranty, you must contact Out and About Campers Ltd to arrange repair or replacement. We are bound by the manufacturer’s warranty terms and conditions.
4.4 Labour costs may be applicable in the event that a manufactures warranty claim is made while the Out and About Campers warranty has expired. 4.4 Our conversion warranty does not cover base vehicle faults. 4.5 Third-party warranties will be provided on vehicles purchased through Out and About Campers Ltd, in line with Section 6 below. 4.6 We are not responsible for mechanical faults present on any customer-supplied vehicle, or for faults that arise during the build process which are unrelated to our works. 4.7 Any modifications or repairs carried out by persons other than Out and About Campers Ltd will void the warranty. 4.8 All diagnosis, warranty, or repair works relating to your conversion must be carried out at Out and About Campers Ltd premises. It is your responsibility to deliver the vehicle to our workshop and collect it once works are complete. Out and About Campers Ltd does not provide a vehicle collection or return service for warranty works.
4.9 Snagging works may be required to the habitation section of your vehicle, following collection of your campervan. These works must be reported to Out and About Campers within 7 days of collection of the vehicle. We will work with you to complete any necessary adjustments within a reasonable timeframe.
4.10 All personal items must be removed from the vehicle before it is delivered to our workshop. Out and About Campers will not be responsible for any personal items left in the vehicle.
5. Vehicle Delivery Inspection
5.1 A vehicle delivery inspection will be completed by a representative of Out and About Campers Ltd prior to the start of works, documenting any defects already present on the vehicle. 5.2 A copy of the inspection report, along with photographs where possible, will be provided to you via email.
6. Vehicle Sourcing and Sales
6.1 Out and About Campers Ltd can act as an agent to source a suitable vehicle for you, based on the specification you provide. We will endeavour to find a vehicle that matches your requirements as closely as possible.
6.2 We will provide you with all information available to us at the time of sourcing, including details supplied by the selling garage. While we will highlight any known or reported defects, please note that used vehicles often come with general wear and tear.
6.3 Out and About Campers Ltd is not a mechanical garage. While vehicles are purchased through us, we are not liable for any mechanical faults that may arise after purchase.
6.4 If the vehicle is the original Manufacturer’s warranty. In such cases, you are responsible for liaising directly with an authorised garage to arrange any warranty works or claims. Out and About Campers Ltd is not responsible for managing or coordinating manufacturer warranty claims on your behalf.
6.5 For vehicles not covered by a manufacturers warranty, Out and About Campers Ltd will arrange a third-party mechanical warranty prior to handover. Once the vehicle has been handed
over, you are responsible for liaising directly with the warranty provider to arrange any claims, repairs, or inspections. Out and About Campers Ltd is not responsible for managing or coordinating warranty claims on your behalf.
6.6 Any inspection we carry out before purchase is limited to visual checks and the information provided by the selling garage. We strongly recommend that you arrange your own independent mechanical inspection before agreeing to purchase.
7. Collection Only
All vehicles must be collected in person. We do not offer delivery services, and the vehicle must be collected from our premises within the agreed timeframe.
